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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Chris Buckner

September 29, 2026

5  out of  5
rating by Chris Buckner
"Mr. Austin was very thorough, clear and thoughtful.
He did a great job."
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Jaden Stowe

September 26, 2026

5  out of  5
rating by Jaden Stowe
"I had a great experience signing up for auto insurance with State Farm, and Austin was incredibly helpful throughout the process. He was friendly, professional, and took the time to explain everything clearly so I understood my coverage and options.

Austin made the process of getting insured simple and stress-free, and I really appreciated how patient and helpful he was with all of my questions. It was a great experience from start to finish, and I’m glad I chose State Farm. I would definitely recommend Austin to anyone looking for someone who is knowledgeable, helpful, and easy to work with!"
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Nikki

September 22, 2026

5  out of  5
rating by Nikki
"Saved more than 1/2 of what I was paying another company for auto insurance!"
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Kesh Gray

September 18, 2026

5  out of  5
rating by Kesh Gray
"Very professional polite understanding outgoing person. Took very good care of me and made sure I was comfortable with my plan."
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Walter Schumacher

September 16, 2026

5  out of  5
rating by Walter Schumacher
"My insurance rates kept going up with my previous company and so I was shopping around, trying to find the best rate. Austin at State Farm is very knowledgeable on all aspects of auto and home insurance. He patiently answered every question with confidence and clarity. His personal interaction and customer service was excellent. State Farm had the most comprehensive policies to protect my assets and the best rates. I have a new insurer and the confidence that Austin is available for any questions that might arise. I would highly recommend this State Farm Agency."
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Justin Blackburn

September 15, 2026

5  out of  5
rating by Justin Blackburn
"Ryson made an annoying process as painless as possible - added coverage and saved me money on my premium compared to my last provider"
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Donna Desheles

September 4, 2026

5  out of  5
rating by Donna Desheles
"I changed my policy and I’m saving almost $40 a month. The agent really works well with your quotes and policy."
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Chelsey Shadowens

September 2, 2026

5  out of  5
rating by Chelsey Shadowens
"Austin saved Micah Ross so much money a month on her auto insurance and was very nice."
We responded:
"Thank you, Chelsey! We’re so glad Austin was able to help Micah save money on her auto insurance and provide a great experience. We really appreciate the 5-star review!"
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Paul Burrow

September 2, 2026

2  out of  5
rating by Paul Burrow
"I contacted this agency as a prospective client to get a quote for a new policy. Instead of following up on the quote they sent me, the agent (Austin) chose to argue and debate with me about the details of my current insurance policy. It was an incredibly unprofessional and unhelpful interaction. A good agent should listen to a potential client's needs and provide clear, supportive options, not try to start an argument. If this is how they handle basic onboarding and customer service, I certainly would not trust them to be a helpful advocate during a stressful claims process. This company has a great rating which is why I chose them. That's why I'm very surprised that this happened. I will be looking elsewhere for my coverage."
We responded:
"Paul, we’re sorry the conversation left you feeling this way. Our goal is always to clearly explain what coverage we can and cannot offer, even when that means we may not be the right fit for a prospective customer. In this situation, Austin was attempting to explain that the specific loan/lease payoff coverage (GAP) you were requesting is not something we could provide through the policy being discussed. We never want a conversation about coverage to feel argumentative, and we appreciate the feedback. We wish you the best in finding the coverage that fits your needs."
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Anna Luttrell

August 24, 2026

5  out of  5
rating by Anna Luttrell
"Ryson's team set me up with one of the most competitive rates I could find for the kind of auto insurance I was looking for and got it all taken care of in one afternoon. Would recommend if you're looking for hassle free car insurance and good customer service."
We responded:
"Thank you, Anna! We’re glad our team could make the process quick and hassle-free while finding you a competitive rate. We truly appreciate your recommendation and the 5-star review!"
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Tod Strain

August 17, 2026

5  out of  5
rating by Tod Strain
"Quick response and answered all questions"
We responded:
"Thank you, Tod! We really appreciate the 5-star review and are glad we could make everything quick and easy for you!"
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Anusorn Kutil

August 10, 2026

5  out of  5
rating by Anusorn Kutil
"Saved me over $1000 a year on my premium for multiple vehicles. Friendly staff and made the transaction easy and quickly. No wait. Just instant savings; and the same coverage and deductible plus I now get roadside assistance too. Great people working hard you."
We responded:
"Thank you, Anusorn! It was a pleasure helping you and your family. We’re so glad we could save you over $1,000 a year while keeping the coverage you needed. We truly appreciate you trusting our team!"
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Suzanne Chambers

August 6, 2026

5  out of  5
rating by Suzanne Chambers
"He was very polite, patient and explained everything to me. I felt secure with him as an agent."
We responded:
"Thank you, Suzanne! I really appreciate your kind words and the trust you placed in me. I’m glad I could make you feel comfortable and confident with your coverage!"
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Jake Clark

August 4, 2026

5  out of  5
rating by Jake Clark
"Very quick and easy to get set up!"
We responded:
"Thank you, Jake! We appreciate the 5-star review and are glad we could make getting everything set up quick and easy!"
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Nicole Clabough

July 30, 2026

5  out of  5
rating by Nicole Clabough
"Austin is the beat he got he the best deal especially with my sixteen year old"
We responded:
"Thank you, Nicole! Austin will love seeing this. We’re so glad he was able to help you find a great rate, especially with a young driver in the household. We appreciate you trusting our team!"
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Virginia Shadle

July 17, 2026

5  out of  5
rating by Virginia Shadle
"Helped me out saved 50 bucks a month with switching and better coverage!"
We responded:
"Thank you, Virginia! Saving $50 a month and getting better coverage is a win all around. We really appreciate you choosing our team!"
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wanda tubbs

July 14, 2026

5  out of  5
rating by wanda tubbs
"Austin the Rep was so knowledgeable and helpful! Thxs"
We responded:
"Wanda, thank you so much for your 5 star Review!! We appreciate you and your business! "
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joanna newman

July 7, 2026

5  out of  5
rating by joanna newman
"I had an easy, wonderful experience with getting an auto & homeowners quote from Ryson. He came in with a great quote and was patient while I explored different coverages for our vehicles. It was a great experience and I’m happy we switched over to State Farm! We are definitely saving $ by switching to State Farm. Thank you for your great customer service!"
We responded:
"Joanna, thank you so much for the kind review! I’m glad we were able to make the process easy, take the time to review your coverage options, and help your family save money. We truly appreciate you trusting our office with your insurance needs and we are grateful to have you with Ryson Shepherd State Farm!"
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Michele Buckley

July 7, 2026

5  out of  5
rating by Michele Buckley
"The agent was very nice, helpful and knowledgeable. It was a painless and quick process and I saved money."
We responded:
"Michele, thank you for the wonderful review! I’m glad we could make the process quick and painless while helping you save money. We truly appreciate you trusting our office with your homeowners and vehicle insurance!"
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Naomi Davis

July 6, 2026

5  out of  5
rating by Naomi Davis
"I have been very satisfied with my service so far"
We responded:
"Naomi, thank you so much for the five-star review! We’re glad to hear you’ve been satisfied with the service from our office. We truly appreciate your trust and look forward to continuing to take great care of you!"
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Jonathan Allen

June 30, 2026

5  out of  5
rating by Jonathan Allen
"Austin was fantastic! I had filled out an online request and received a text immediately with a quote. Not like the other companies that immediately started bombarding my phone with robocalls. I texted back and within an hour I was walking out of their office with new auto and home insurance that is saving me over $1000 per year for MORE coverage! I also met Mr. Shepherd as I was leaving and plan to add life insurance with him. Overall top tier experience!"
We responded:
"Jonathan, thank you so much for taking the time to share this! This means a lot to our team. Austin works incredibly hard to respond quickly, make the process simple, and help people find the right coverage, so it’s awesome to see that come through in your experience. I’m glad we were able to help you save over $1,000 a year and get you more coverage at the same time. It was great getting to meet you as you were leaving, and I look forward to helping with your life insurance when you’re ready. We’re grateful to have you with our office!"
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Shannon Lashley

June 29, 2026

5  out of  5
rating by Shannon Lashley
"Great person loved the conversation and quote!!!"
We responded:
"Shannon, thank you so much! I really enjoyed the conversation as well and appreciate you giving us the opportunity to quote your insurance. We’re grateful for the kind review!"
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Nathan Ladehoff

June 29, 2026

5  out of  5
rating by Nathan Ladehoff
"Austin helped me switch over and I ended paying half of what I was paying before."
We responded:
"Nathan, thank you for the awesome review! I’m so glad Austin was able to help you make the switch and save that much. He works hard to make the process simple and find the best value possible. We appreciate you trusting our office!"
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David Mayes

June 19, 2026

5  out of  5
rating by David Mayes
"Austin was beyond helpful! Save me alot of money on my auto and home! Forever thankful!
David Mayes"
We responded:
"Thank you, David, for your feedback! It's great to hear that Austin was able to help you save on your auto and home insurance. We appreciate your support and look forward to assisting you in the future."
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Jacob Mcloon

June 18, 2026

5  out of  5
rating by Jacob Mcloon
"I would recommend state farm, Austin helped me out on getting my insurance cheaper and was overall great to work with."
We responded:
"Thank you, Jacob, for your recommendation! It's great to hear that Austin was able to assist you in finding a more affordable insurance option. We appreciate your feedback and look forward to continuing to serve you."